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Privacy Policy

Updated 15/01/2020

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

What data do we collect?

Design Cloud collects various types of Personal Information about you while you are using the Services. Information that is anonymised or aggregated is not “Personal Information.”

In general, we collect the following types of Personal Information:

Registration data: full name, email address, and optional social media account information (e.g., if logging in through your Google account).

Profile data: biographical information, avatar, portfolio of work, skills, and/or freelance availability.

Financial data: bank account information, payment card information, transaction history, and/or company billing information.

Transaction data: information about the transactions you make on our Services, such as the names of your clients, the projects you complete, when projects are published, and/or timestamps of certain actions.

Online identifiers: geolocation/tracking details, browser fingerprint, OS, browser name and version, and/or IP addresses.

Interaction data: survey responses, forum or blog posts, authentication data, security questions, public social networking posts, user ID, click-stream data, and other data collected via cookies and similar technologies. Please read our Cookie Policy for more information.

How do we collect your data?

You directly provide Design Cloud with most of the data we collect. We collect data and process data when you:

Submit a contact form online

Register online or place an order for any of our products or services.

Voluntarily complete a customer survey or provide feedback on any of our message boards, submitting a comment on articles, or via email.

Use or view our website via your browser’s cookies.

How will we use your data?

Design Cloud collects your data so that we can:

Process your order and manage your account.

Email you with special offers on other products and services we think you might like.

When Design Cloud processes your order, it may send your data to, and also use the resulting information from credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Design Cloud will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law.

We may further retain and use this Personal Information as necessary to comply with our legal obligations; maintain accurate accounting, financial, and other operational records; resolve disputes; and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to the Service.

Third party recipients

Design Cloud conducts the majority of data processing activities required to provide you with the Services. However, we do engage third-party service providers to assist with supporting our Services, including vendors in the following areas:

Credit card or payment processors

Cloud storage providers

Customer support tools

Product development tools

IT and security service providers, and

Marketing or analytics tools

Each service provider is vetted and bound by contractual obligations that are equivalent to the provision of this Policy or more stringent. See the “Accountability for Onward Transfers” section below for more information about our agreements with third parties.

Accountability for onward transfer

Design Cloud complies with the Privacy Shield Principles and the Data Protection Laws for all onward transfers of Personal Information from the EU, EEA, and Switzerland, including the onward transfer liability provisions. Design Cloud contractually obligates third-party agents or service providers to provide the same level of protection as required by the Privacy Shield Framework and under the Data Protection Laws. In addition, we limit and specify the purpose(s) for processing your Personal Information consistent with any notice provided to you and your consent.

In certain situations, Design Cloud may be required to disclose your Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements, to comply with a judicial proceeding or court order, or as otherwise required by law.


Design Cloud would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Design Cloud from contacting you for marketing purposes or giving your data to other members of the Design Cloud Group.

If you no longer wish to be contacted for marketing purposes, please click here.

What are your data protection rights?

Design Cloud would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access – You have the right to request Design Cloud for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Design Cloud correct any information you believe is inaccurate. You also have the right to request Design Cloud to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Design Cloud erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Design Cloud restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Design Cloud’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Design Cloud transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

Design Cloud uses cookies in a range of ways to improve your experience on our website, including:

Keeping you signed in

Understanding how you use our website

Remarketing to you if you’ve visited the site

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Design Cloud uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

Advertising – Design Cloud uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Design Cloud sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser to not accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Design Cloud website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to the Privacy Policy

We may, in our sole discretion, modify or update this Policy from time to time. If we make any material changes to this Policy, we will endeavour to notify you by email or by posting a prominent notice on the Sites prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your acceptance to such changes to this Policy. If you do not accept the terms of this Policy, you should immediately discontinue use of the Service.

How to contact us

If you have any questions about Design Cloud’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Design Cloud has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office here.

Have a question about our Terms? Get in touch